Last Updated: Oct. 19, 2020
Effective: Nov. 1, 2020.
Scope of Application:
Information We Collect and How We Use Your Information. We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.
Information you give to us:
Your name and contact details (such as your email address, mailing address, phone number)
Additional profile information (such as date of birth, gender, location, and preferred language) Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
Your communications and contact history with us (such as service call recordings, chat, and instant messages, or communications with our social media channels)
Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
How we use the information you give to us.
Why we collect it.
Accept payment, fulfill orders, provide refunds:
We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
Sending you order information:
We need your name and contact details to deliver important order information to you, such as order confirmations and notices.
To offer an improved user experience:
We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience.
Analytics, training, and quality assurance:
We may use the information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring.
Communication, marketing, and advertising:
We may use the information you provide to us to deliver and personalize our
communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities.
Transparency in Supply Chains
Disclosure Statement Pursuant to California Transparency in Supply Chains Act of 2010
LTD Commodities and those in our supply chain do not employ slaves or trafficked persons, and we take steps to ensure that this expectation is met by LTD Commodities and our direct contractors. LTD includes in its contracts with suppliers a requirement that the Fair Labor Standards Act of 1938 is followed. This act specifically states that goods manufactured in whole or in part of prison labor, and/or forced labor, and/or indentured labor is prohibited. Our suppliers are subject to regular audits and are contractually obligated to agree to these terms. Failure to do so is considered a breach of contract. Additionally, we maintain internal accountability standards and procedures for employees to ensure compliance.
SSL / TLS
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.